In
the competitive environment in which retailers operate, the ability to
make a great first impression is imperative. Great products are only one
of the keys to this great first impression. The biggest component is the
staff. Is the staff truly representing the establishment or company in
the most professional manner possible?
The International School of Protocol's program in Retail Professionalism targets any problems your staff may be having, develops the highest level of staff professionalism, and elevates the level of customer satisfaction.
The International School of Protocol's training for Retail Professionals includes
the following topics:
Greeting the Customer
Listening
Assessing the Customer's Needs
Body Language and Other Forms of Nonverbal Communication
Professional Dress
Professional Courtesy
Attitude Fine-tuning
Engaging the Customer
Paying Attention
Avoiding Long Waits
Teamwork
Handling the Smallest Details
Finishing Touches
It has been proven many times over, that customers are willing to pay for excellent service. Is your staff up to the test?
The International School of Protocol's program in Retail Professionalism targets any problems your staff may be having, develops the highest level of staff professionalism, and elevates the level of customer satisfaction.
The International School of Protocol's training for Retail Professionals includes
the following topics:
Greeting the Customer
Listening
Assessing the Customer's Needs
Body Language and Other Forms of Nonverbal Communication
Professional Dress
Professional Courtesy
Attitude Fine-tuning
Engaging the Customer
Paying Attention
Avoiding Long Waits
Teamwork
Handling the Smallest Details
Finishing Touches
It has been proven many times over, that customers are willing to pay for excellent service. Is your staff up to the test?
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