The International School of Protocol's training for at-risk youth, and adults and children with special needs focuses upon developing skills to encourage and reinforce appropriate social etiquette and communication skills. These programs involve hands-on participation through a variety of role playing activities.

The programs help the participants acquire confidence and build their self-esteem by teaching them how to recognize and apply appropriate social and communication skills, while making them aware of how their behavior affects others in social, academic and work related environments. These skills are important in helping individuals build and maintain satisfactory relationships with teachers, coworkers, family members and peers. Ultimately, these skills will enable these participants to feel comfortable in a variety of social situations.

Sample Programs for Children and Adults with Special Needs, and At-Risk Youth

Restaurant/Dining Etiquette.
Students will acquire dining skills by participating in hands-on learning which explores the following:
Appropriate Behavior at the Table
Mealtime Conversation
Methods of Handling Utensils and Eating Various Food
Proper use of the Napkins, Glassware and Dishes
How and When to Enter and Exit the Table
How to Seat a Girl or Woman
Giving Toasts and Responding to Toasts
Host and Guest Behaviors
How to Set the Table

Etiquette of Public Places
Students will learn the decorum for public places including:
Correct Behavior for Entering and Exiting Elevators, Escalators, Rooms and Buildings
Appropriate On-The-Street Behavior
Etiquette for Movies and Theatre
Proper Behavior on Public Transportation
Gallant Gentlemanly Behaviors
Acts of Kindness and Respect
Helping Behaviors
Appropriate Social Conduct when Shopping
Etiquette for Libraries and Museums
Etiquette as a Fan at a Sporting Event

Interviewing/ On the Job Etiquette
Students will participate in mock job and school interviews and will understand and
apply the following:
Proper Grooming
Dress for Success
Keys to Making an Effective First Impression
Rules for Sitting, Standing and Shaking Hands
Appropriate Departures
Ways to Follow-up After an Interview

Communication Etiquette
Students will have opportunities to learn communication skills, with a focus upon:
Proper Greetings and Introductions
Effective Conversation Skills
Listening Skills
Use of Compliments
Eye Contact and other Nonverbal Communication Skills
Public Speaking Skills
Telephone Etiquette
Acts of Kindness and Respect
Social Pleasantries
Keys to Effective Thank You Notes

In addition, programs for At-Risk Youth teach students the social etiquette skills necessary to facilitate their return to existing school programs. And our Family Programs teach appropriate social codes of conduct for families to help them be role models for the children. Our Job Skills programs help the students in School-to-Work programs understand the importance of social etiquette and effective communication in the work environment.

Call 410-771-6900 to let us develop a program that meets your needs.
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