Social and Corporate Etiquette
Proper etiquette provides the extra polish that will enable you to present yourself with
confidence and authority.

This program includes:
Eye Contact
Listening Skills
Nonverbal Communication
How to Make an Entrance and Work the Room
Handshaking - the Ultimate Greeting
Introducing Yourself and Others
Forms of Address
Rising to the Occasion
Remembering Names
Conversation Skills
Networking
Professional Image
Dress for Success
Electronic Etiquette

Public Speaking
Whether speaking in front of a group or presenting to just one person, the ability to speak
with confidence is paramount to success in the business world. Knowing how to develop
and deliver speeches for maximum impact will aid you in any professional situation, public
occasion, or social gathering.

This program includes:
Effective Delivery Techniques
Overcoming Stage Fright
Getting and Keeping the Audience's Attention
Using Audio/Visual Aids
Organizing the Message
Audience Analysis
Use of Notes
Maximizing Your Speaking Style
Special Occasion Speeches
Methods of Delivery
The Speaker's Voice
Effective Beginnings and Endings
Speeches to Persuade or Motivate
Body Language

Dining Skills
Good dining skills are a must - whether while socializing with business associates or friends, conducting business abroad, or entertaining international clients here in the United States. The Dining Skills program will give you useful tools for dining situations where business and social relationships are developed and strengthened.

This program includes:
Dining Decorum
Toasting
Body Language at the Table
Difficult-to-Eat Foods
Host/Hostess and Guest Duties
Business Entertaining
The Silent Service Code
Handling Accidents
American and Continental Styles of Eating
World-Class Entertaining
Place Settings
Silverware Savvy
Dining Do's and Don'ts

International Etiquette
To succeed in a global economy, executives need to be sensitive to cultural differences,
styles, and expressions.

This program will teach you the following:
Forms of Address
Business Introductions and Handshaking
How to Avoid Offensive Nonverbal Communication
Cross-Culturally Universal Expressions
Communication Styles
Business Card Savvy
Strategic Do's and Don'ts
Rank and Status
Eye Contact